Code Compliance Services

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Phone: (949) 366-4705 
Graffiti Hotline: (949) 361-8385
Email:
CodeCompliance@san-clemente.org

File a Complaint: www.san-clemente.org/complaints

Code Compliance Staffing

The Code Compliance Division staff typically operates according to the following schedule:

Monday through Wednesday - 7:30 am to 5:30 pm

Thursday and Friday - 7:30 am to 1:00 am (the following morning)

Saturday and Sunday – 2 pm to 1:00 am (the following morning)

  

Code Compliance Overview

The Code Compliance Division primarily investigates complaints of violations of the San Clemente Municipal Code (SCMC), and other laws the division has the responsibility to enforce.  Please refer to the section below, “Other Issues Enforced By Separate Agencies,” for a list of complaints commonly filed with the Code Compliance Division that should be directed to other enforcement agencies. 

The code enforcement process is typically initiated after a member of the public submits a complaint.  If the complaint describes a violation of the SCMC, a case is created, and a Code Compliance Officer is assigned to investigate the alleged violation.  Based on a number of factors, such as seriousness of the violation, type of violation, etc., the Code Compliance Division may issue a Notice of Correction. If corrective action is not completed at the expiration of the Correction Notice, the City may issue an Administrative Citation or use other abatement procedures specified in the SCMC. The success of the Code Compliance Program depends, in large part upon each citizen acting as a good neighbor.

Mission 

The mission of Code Compliance in the City of San Clemente is to maintain a safe, healthy environment for our residents and visitors to live, work and play through assuring compliance with the City's land use, environmental and construction codes. In achieving this mission, the Code Compliance Division contributes to the long term stability of the City by protecting its economic vitality and diversity resulting in a vibrant, balanced community capable of addressing today’s needs and planning for tomorrow’s challenges. The Division will assure compliance by encouraging voluntary compliance and sanctioning code violators who do not comply willingly.

Code Enforcement Philosophy 

The City's policy is to obtain compliance with City Code in all cases of reported and verifiable code violations. The primary purpose of enforcement action is to obtain compliance, not to be punitive. As a result, the primary purpose of the Code Compliance division is to ensure the fulfillment of the City’s vision. Methods to obtain compliance should be based upon educating the public, transparency in all enforcement actions, and mutual respect for all parties involved in a consistently professional and courteous manner. Ensuring equitable enforcement with the finite amount of resources available to Code Compliance is a top priority. To achieve this goal, while providing the initiative to complete quality work with a deep sense of personal responsibility, a priority ranking is established for code enforcement. The procedures associated with these rankings will be designed to maximize the utilization of available resources and maintain the flexibility to seek win‐win solutions by creatively pursuing alternatives whenever possible.

Common Violations Investigated by Code Compliance

Unlicensed businesses (Res. And Comm.)

Short-term lodging complaints

 

 

Illegal use of residential property

 

RV parking on private property

 

 

Commercial signage and banners

 

Hoarding nuisances

 

 

Boardinghouses

 

Illegal dumping of debris

 

 

Unpermitted camping

 

Weeds on private property

 

 

Substandard housing

 

Short-term lodging complaints

 

 

Unpermitted residential units

 

Fence height issues

 

 

Inoperable vehicles

 

Commercial and residential lighting

 

 

For these issues, and other potential violations of the SCMC, please submit a complaint here:

www.san-clemente.org/complaints

 

Other Issues Enforced By Separate Agencies

The following list describes other violations often reported to the Code Compliance Division that should be reported to other divisions or agencies.


FW: Changes to Code Compliance Website for furlough information

Priority :
Not AssignedRequested by Atamian, Adam 
on  Dec 19, 2017 02:59 PM 
  • Reply
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Request Details

Status Open
Level of Urgency Not Assigned
Mode E-Mail
Technician  Kade Boisseranc
Priority Not Assigned
Category Application / Software
Location Not Assigned
Sub Category Not Assigned
Asset
-
Created By System
Department Community Development (Planning) SLA Not Assigned
Template Default Request Created Date Dec 19, 2017 02:59 PM
DueBy Date -
Response DueBy Time -

Description

Can you place the following bulletin on the Main Code Compliance page (http://san-clemente.org/department-services/code-services):

 

 

IMPORTANT ANNOUNCEMENT

The Community Development Department closes for the winter furlough starting at the close of business on Friday, December 22, 2017 until the offices re-open Tuesday, January 2, 2018.  During this period, Code Compliance staff will be periodically available to respond to complaints.  All complaints submitted during the furlough will be reviewed.  However, any investigations will be based on the priority of the reported violation and as staff is available.  During the furlough, complaints can be submitted in the following ways:

Online at:https://etrakit.san-clemente.org/eTRAKiT3/CRM/issue.aspx  

By phone: (949) 366-4705

 

For issues related to loud parties or noise, please contact the Orange County Sheriff’s Department at (949) 770-6011 during the time that the issue is present.  If you are concerned about an emergencysituationthat is an immediate threat to someone’s health and safety, please call 9-1-1. 

FW: Changes to Code Compliance Website for furlough information

Priority :
Not AssignedRequested by Atamian, Adam 
on  Dec 19, 2017 02:59 PM 
  • Reply
  • Forward
  • Add Note

Request Details

Status Open
Level of Urgency Not Assigned
Mode E-Mail
Technician  Kade Boisseranc
Priority Not Assigned
Category Application / Software
Location Not Assigned
Sub Category Not Assigned
Asset
-
Created By System
Department Community Development (Planning) SLA Not Assigned
Template Default Request Created Date Dec 19, 2017 02:59 PM
DueBy Date -
Response DueBy Time -

Description

Can you place the following bulletin on the Main Code Compliance page (http://san-clemente.org/department-services/code-services):

 

 

IMPORTANT ANNOUNCEMENT

The Community Development Department closes for the winter furlough starting at the close of business on Friday, December 22, 2017 until the offices re-open Tuesday, January 2, 2018.  During this period, Code Compliance staff will be periodically available to respond to complaints.  All complaints submitted during the furlough will be reviewed.  However, any investigations will be based on the priority of the reported violation and as staff is available.  During the furlough, complaints can be submitted in the following ways:

Online at:https://etrakit.san-clemente.org/eTRAKiT3/CRM/issue.aspx  

By phone: (949) 366-4705

 

For issues related to loud parties or noise, please contact the Orange County Sheriff’s Department at (949) 770-6011 during the time that the issue is present.  If you are concerned about an emergencysituationthat is an immediate threat to someone’s health and safety, please call 9-1-1.